Terms of service

These are template terms. They describe how this platform actually operates, but they have not been reviewed by a lawyer. Have a qualified advocate review and adapt them before you launch commercially.

1. Who we are

One Right Solution is operated by One Right Solution Pvt. Ltd. ("we", "us"). We provide an online platform that connects travellers ("guests") with accommodation providers ("partners" or "properties").

2. Accounts

You may browse and book without an account. If you create one, you are responsible for keeping your credentials secure and for activity under your account. You must be 18 or older to make a booking. We may suspend an account that is used fraudulently or abusively.

3. Bookings and payment

A booking is a contract for accommodation between you and the property. We act as the property's agent for the purpose of taking payment and confirming the reservation.

We charge guests no booking fee, service fee or convenience fee. The total displayed before payment is the total charged. Room tariff is inclusive of applicable taxes, which the property collects and remits.

Payment is taken in full at the time of booking through our payment provider. We do not store your card details. A booking is confirmed only once payment has been captured and verified with the payment provider.

Rooms are held briefly while payment completes. If payment is not completed within that window the hold is released and the rooms return to sale.

Every adult guest must present valid government photo identification at check-in. The property may refuse entry where this is not provided.

4. Cancellations and refunds

Each property sets a cancellation policy, shown before you pay and recorded against your booking at the moment you make it. Later changes to a property's policy do not affect bookings already made.

Refunds are returned to the original payment method and typically clear within 5–7 working days, subject to your bank. Wallet credit applied to a cancelled booking is returned in full regardless of the cancellation policy.

See our cancellation and refund policy for detail.

5. Terms for property partners

Partners list at their own discretion and warrant that the information, photographs and availability they publish are accurate and that they hold the licences required to operate.

We charge a commission of 5% of the amount paid by the guest, unless a different rate is agreed in writing. We raise a GST tax invoice for that commission each settlement cycle.

Payouts are made to the partner's registered bank account for stays that have completed and cleared a 2-day hold period, on a weekly cycle.

There is no rate parity requirement. Partners are free to offer different rates on other channels or directly.

Partners must honour confirmed bookings. Repeatedly failing to do so, or materially misrepresenting a property, may result in suspension.

6. Reviews

Only guests with a completed booking may submit a review. Reviews are moderated for abuse, personal information and off-topic content — never for being unfavourable. Properties may reply publicly to any review.

7. Our role and limits of liability

We are an intermediary. The accommodation itself, its condition, safety and the conduct of its staff are the property's responsibility. We do not own, operate or manage any property listed.

To the extent permitted by law, our aggregate liability in relation to any booking is limited to the amount paid by the guest for that booking.

We are not liable for indirect or consequential loss, or for events outside our reasonable control, including natural events, civil disruption and failures of third-party payment or banking infrastructure.

8. Governing law

These terms are governed by the laws of India, and the courts at the registered office of One Right Solution Pvt. Ltd. have exclusive jurisdiction.

Questions: hello@onerightsolution.com