Cancellation & refunds · One Right Solution

Each property picks one of the policies below. Whichever applies to your booking is shown before you pay and is locked in at that moment.

The policies

Flexible

Full refund up to 24 hours before check-in.

✓Cancel more than 1 day before check-in — 100% refund
✓Cancel more than 0 hours before check-in — 50% refund
·After the last window above, no refund is due.

Moderate

Full refund up to 5 days before check-in, half refund up to 24 hours before.

✓Cancel more than 5 days before check-in — 100% refund
✓Cancel more than 1 day before check-in — 50% refund
·After the last window above, no refund is due.

Strict

Full refund up to 14 days before check-in, half refund up to 7 days before.

✓Cancel more than 14 days before check-in — 100% refund
✓Cancel more than 7 days before check-in — 50% refund
·After the last window above, no refund is due.

Non-refundable

Discounted rate in exchange for no refund on cancellation.

!No refund on cancellation. These rates are discounted in exchange.
·After the last window above, no refund is due.

How refunds work

Refunds go back to the original payment method. We cannot redirect them elsewhere.
We initiate the refund immediately on cancellation. Your bank typically takes 5–7 working days to post it.
Any wallet credit you used is returned to your wallet in full, regardless of the policy — it was never the property's money.
A coupon used on a cancelled booking is released back to you.

Policy changes

The policy is recorded against your booking when you make it. If the property later switches to a stricter policy, your booking keeps the terms you agreed to.

When the property cancels

If a property cancels a confirmed booking or cannot honour it on arrival, you get a full refund regardless of the policy. Contact us and we will also try to find you comparable accommodation.

No-shows

Not arriving without cancelling is treated as a no-show and no refund is due. If something genuinely went wrong — a cancelled flight, a medical emergency — write to us. We can override a policy where the circumstances warrant it.

How to cancel

Signed in: open My trips, pick the booking and cancel from there. The exact refund is shown before you confirm. Booked as a guest: contact us with your booking reference.